Yes, we ship to select international destinations. Delivery typically takes 10–21 business days. Lost or damaged packages must be reported within 7 days of the expected delivery date.

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for the tracking information to update. If you have any issues, contact us at info@vitalessencebylily.com.

Yes! We offer free standard shipping on all domestic US orders over $70. Shipping rates for orders under $70 and international orders are calculated at checkout.

Orders are processed within 2–5 business days. Once shipped, delivery estimates are: Standard 5–8 business days, Expedited 2–3 business days, and International 10–21 business days.

We offer a 30-day return policy. Items must be in their original condition — unworn, unused, with tags and original packaging. To start a return, contact us at info@vitalessencebylily.com. Once accepted, we'll send you a return shipping label. Please note that personal care goods, sale items, custom products, and gift cards are non-returnable. Refunds are processed within 10 business days after we receive and inspect the return.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.