At Vital Essence by Lily, we stand behind the quality of every product we make. Each bar is handcrafted in small batches using carefully sourced, natural ingredients — and we want you to love yours.

Our Guarantee: If you're not completely satisfied with your purchase, we'll make it right. Within 30 days of delivery, contact us at info@vitalessencebylily.com and we'll offer a replacement or store credit at no cost.

What's Covered: Products that arrive damaged or defective. Products that cause an adverse reaction due to a manufacturing defect. Items that don't match their description.

What's Not Covered: Normal wear and tear. Damage due to improper storage or use. Preferences related to scent or texture (these are covered under our return policy)

How to Make a Claim: Email us at info@vitalessencebylily.com with your order number, a photo of the issue, and a brief description. We'll respond within 2 business days.